Refund Policy

30-day return window

You may request a return within 30 days after delivery. Items must be unused, unworn, and returned with original packaging and any included components.

Start a return

Email service@avelcra.com with your order number and reason for return before sending an item. Unapproved returns may be delayed.

Return shipping

Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. Original shipping charges are not refundable unless required by law.

Refunds

Approved refunds are issued to the original payment method after inspection. Bank processing times vary.

Damaged or incorrect items

Contact us promptly with your order number and clear photos so we can review the issue.