Order Changes & Cancellation Policy

Requesting a change

Email us immediately if the product, quantity, or delivery details are incorrect. A request is not guaranteed once fulfillment work starts.

Customer cancellations

We will try to stop an order that has not entered packing or shipment. If fulfillment is already committed, the customer may need to receive the goods and use the return procedure.

Cancellations by Avelcra

We may cancel for unavailable inventory, obvious pricing error, failed payment review, suspected abuse, shipping restrictions, or legal reasons. Captured payment for canceled goods will be refunded.

Delivery-detail errors

Customers are responsible for accurate delivery information. Where permitted, rerouting, reshipment, or carrier return costs resulting from incorrect details may be charged to the customer.

For assistance or policy questions, email service@avelcra.com. Avelcra does not publish a customer-service telephone number or physical contact location on this website.