Shipping & Delivery Policy

Processing

Paid orders are usually prepared within 1–3 business days. Inventory checks, payment review, peak demand, or public holidays may extend processing time.

Shipping prices

For supported destinations, “Fast shipping” costs $5.99 USD on orders from $0.00 through $44.99 USD. Orders totaling $45.00 USD or more receive “Free shipping.” Checkout displays the final available option.

Delivery estimates

Transit estimates depend on destination, carrier networks, customs processing, weather, and local conditions. Estimates are not guaranteed delivery dates.

Tracking

Tracking information is sent when available. Customers should monitor updates and ensure the delivery details submitted at checkout are complete and accurate.

International charges

Destination-country duties, import taxes, brokerage charges, and similar government or carrier fees may apply. Unless checkout expressly states otherwise, the recipient is responsible for them.

Delivery problems

Contact us promptly about a delayed, lost, damaged, or incorrectly delivered parcel. We may request photographs, tracking records, or carrier documentation before determining an appropriate remedy.

For assistance or policy questions, email service@avelcra.com. Avelcra does not publish a customer-service telephone number or physical contact location on this website.