Returns & Refunds Policy

Return requests

A return request may be submitted within 30 days after delivery. Approval and return instructions must be obtained before sending an item back.

Return condition

Eligible goods must be unused, unwashed, unaltered, and complete with original packaging, accessories, and documentation. Reduced value caused by handling beyond reasonable inspection may affect eligibility or refund value where law permits.

Items not normally returnable

Customized goods, final-sale products, gift cards, digital items, opened hygiene-sensitive products, and items damaged by misuse are excluded unless applicable law requires a remedy.

Return costs

Customers pay return postage for preference-based returns. When we verify that an item arrived materially defective, damaged, or incorrect, we will provide an appropriate remedy and may cover reasonable return costs.

Refunds

Approved refunds are sent to the original payment method after inspection. Financial institutions may require 5–10 business days to post the credit. Optional expedited-delivery charges are not refunded unless legally required.

Cancellations and exchanges

Direct exchanges are not guaranteed; returning and placing a new order may be necessary. Cancellation is possible only before fulfillment has materially begun.

For assistance or policy questions, email service@avelcra.com. Avelcra does not publish a customer-service telephone number or physical contact location on this website.